Having been absent for a while, I’ve decided that with so much going on I should reinstate my blog. I stopped it 18 months ago when we started talktalkmembers as a forum and information point for all our subscribers and people interested in TalkTalk. If you haven’t visited it yet, it is a fantastic source of information and tools to get the best from your service.
TalkTalk continues to grow strongly with nearly 120,000 people joining the service in the last quarter of 2008. The problems we experienced with too much demand at launch still haunt us as a management team and we have spent the past 12 months really working on improving the quality of the product and the processes that support it. We have been rewarded by seeing the ratings we get from independent tests, steadily move us up the league of suppliers.