Welcome to the TalkTalk blog. Here you'll find regular entries from our CEO Charles Dunstone and members of the TalkTalk team.
From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.
If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit talktalkmembers.com
We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.
I attended a conference last week on customer experience in telecoms put on by the Telecom Executive Network. I participated in a panel discussion with peers from Yahoo, Best Buy and Orange on how companies are using social media tools like Facebook and Twitter to communicate with customers. However, the discussion also uncovered a number of examples of consumers using the same tools to connect directly with one another and help each other out.
