The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

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Sylvain ThevenotSylvain ThevenotAvoid the perils of broadband slowdown this Christmas

With only just over a week left until Christmas, many of you will have doubtlessly been busy decorating your homes, complete with sparkling Christmas tree.

However, our past experience has shown that in-home lighting and wiring, such as Christmas tree lights, can interfere with wireless signals and reduce broadband speeds – regardless of ISP provider – by up to 25%.

Last year we received many calls from customers over the festive period complaining about slower than normal broadband speeds and a significant percentage of these complaints were due to interference from Christmas lights. Indeed, we estimate that this problem could affect thousands of broadband users this coming Christmas.

Most people think their broadband speed is affected solely by how far they are from the telephone exchange, but there are a number of other important factors that have a big impact too. Although it might sound silly, interference from domestic lighting and wiring is a major problem across the industry and at this time of year Christmas lights tend to aggravate it.

To keep your broadband running smoothly and speedily, we recommend you keep your Christmas lights as far away from your broadband router and computer as possible, and only buy lighting from reputable brands with the CE mark. We also recommend people avoid having their lights flashing as in some cases this can interfere with the wireless connection.

If you still have problems or want to ensure that your wireless broadband is definitely not affected this festive season, you might be interested in our Speed Kit which includes an iPlate that blocks signal interference and ensures optimal broadband speeds.

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Roger Baines G3YBO

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