Why the Digital Economy Bill cannot protect copyright

Around 50,000 internet users have received letters from law firms accusing them of illegal downloading and many people have already been forced to spend £500 on settling wrongful claims.

That’s according to information revealed by consumer rights organisation Which? at an event we held in Westminster today.

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Brits will use broadband for "life overhaul" in 2010

How will you use the internet in 2010?

That’s the question we recently asked 2,000 people up and down the UK, and we’ve revealed the answers today.

Impressively, half of Brits say they will use the internet to try something new this year and 20% of them believe the net will have a bigger impact on their lives than in 2009.

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Music entrepreneur speaks out about filesharing

The reverberations from Bono’s sermon about filesharing earlier in the month continue to be felt. Following our own broadside (interpretted by some as a bitchslap) and a whole host of bloggers and Twitter users airing their views on the U2 frontman, a music entrepreneur has written a guest opinion piece on The Register that shows the music industry is also far from united on the matter.

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TalkTalk wins customer satisfaction award

Everyone at TalkTalk was delighted to hear that we have been voted the best overall provider in the Homephonechoices.co.uk 2010 customer satisfaction awards, which were announced earlier today. We've worked very hard to make sure our home phone customers get the best possible service and value, and these results show our efforts are really paying off.

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The copyright crackdown we will all pay for

Daily Mail: Monday View - 18 January 2010

The Digital Economy Bill is one of the few pieces of legislation the government is actively pushing through parliament before an election is called. Its aim is to build Britain’s telecommunications backbone and to pave the way for a world-beating digital economy – an admirable objective with cross-party support. Yet lurking within this worthy endeavour is some of the most dangerous and misguided legislation to have come before parliament in recent years.

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Brits can't switch off from the internet

Last week we conducted some research to find out more about our internet habits over the Christmas and New Year period. We discovered that over one-third of you (34%) spent time working and accessing work-related emails remotely. On average, you spent a whopping three hours and 18 minutes working from home when you were officially on holiday and one in 10 of those surveyed claimed they spent over 10 hours working from home.

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Safeguarding our service while the bad weather continues

As the severe weather continues we are maintaining our focus on supporting the teams who are helping our customers. Our staffing levels are returning to normal and we are working extremely hard with our colleagues at Openreach to ensure we prioritise tasks.

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TalkTalk highlighted as ISP with most improved customer service

Think Broadband has published its Customer Service Awards and the good news is we’ve been singled out as the ISP with the most improved customer service.

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Importance of broadband access for Britain's schoolchildren

The government has today announced its plan to give free laptops and broadband access to 270,000 low income families. The intention, it says, is to improve children’s educational opportunities and ensure that busy parents can keep better track of how their kids are doing at school.

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An update for former Tiscali customers

Today we welcome all Tiscali customers to TalkTalk and open the doors to a new portal. We are in the privileged position of being the gateway to the internet for millions of people and we now have the tools – the best network and best value products – to do this exceptionally well.

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TalkTalk responds to Bono's filesharing outrage

Bono has accused ISPs of profiting from illegal filesharing and has suggested that ISPs curb copyright infringement in the same way they tackle child pornography.

The U2 frontman is seriously misguided. ISPs generate no additional revenue or profit from customers sharing files. In fact we incur some marginal cost due to the extra bandwidth required.

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