This morning saw unprecedented demand on our network as fans called our business customer, Ticketmaster, to get tickets for Take That’s concerts in 2011.
Call volumes were 16 times higher than usual, making it the biggest calling event we’ve ever experienced. Some customers may have experienced some issues in connecting calls to all destinations between 9 [...]
Britain is now a nation of digital shopkeepers
This morning Google has published a report on the impact of the internet on Britain’s economic output. It found that a whopping 7.2% of our GDP comes from domestic online shopping, broadband access, and the export of digital goods and services. This means the ‘internet sector’ of our economy is bigger than construction, education or transport.
Kids and social networking – a parent’s view
We face many choices when using technology but there’s nothing quite like the moment when your Mum or Dad tries to ‘friend’ you on Facebook to make you consider your options.
Do you accept, or decline? Can you really bring yourself to put your Mum on a limited profile list? The answer in my case is [...]
Calling X Factor fans: have your questions answered in Access All Areas
We’re offering our customers an exclusive backstage pass to The X Factor in the form of Access All Areas, the official Q&A channel for The X Factor 2010.
Each week the site will show videos of the show’s finalists answering TalkTalk customers’ questions, with videos following the format of some of the nation’s most popular Q&A [...]
Investing smartly in broadband’s future
The Government outlined its spending review on Wednesday. Buried in the detail was spending plans for broadband where they have committed an extra £300m (from the TV licence fee) on top of the £230m already allocated.
We wholeheartedly support the investment to get speeds up to a minimum of 2Mbps across the country – Lord Carter’s [...]