At TalkTalk we’re always looking to improve our service to ensure that our customers get the best possible experience. And it is because of this that we are delighted to announce a makeover of the My Account page.
We have been listening to our customers’ feedback and have redesigned our My Account page accordingly to give you more freedom to access and manage your account information.
As part of the refresh, you will be able to easily:
- Get discounts on calls you frequently make by updating your Calling Circle. We can help you make this decision based on your calling history
- Take control of your marketing preferences – from TalkTalk and third parties
- Manage your finances by making one-off payments or setting up Direct Debit in few easy steps
- Change your password easily to keep your account secure
- Reduce your monthly bill by adding/updating boosts that suit your specific usage pattern in a few easy steps
- Sign up for our brand new Mobile offering
As well as including all of these new features, My Account will retain all of its current features and will continue to be the only place where you will be able to:
- View and manage your bills and payments
- Keep your information up to date
- Analyse your phone and broadband usage to better understand your package needs
- Save money by managing boosts that suit your usage patterns
- Create up to five email address, ensuring that the whole family can stay in touch
We hope you like our changes to the My Account page and find them useful. And if you’re new to My Account, make sure you head over and see how you can take control of your account – just click on the blue notebook icon on the top right hand side of the screen on talktalk.co.uk.
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Liam Crozier
I actually like the new My Account site, well done!
Nigel Simmonds
The ‘new look’ My Account is good. However, the TalkTalk directory for checking whether a number is a TalkTalk number is no longer available.
Also, whilst My Account is supposed to make it possible to “Reduce your monthly bill by adding/updating boosts that suit your specific usage pattern in a few easy steps”, this is not the case if there is a stuck order on your account, which takes TalkTalk months and months to resolve. Perhaps more effort could have been put into resolving stuck orders whilst making the improvements to My Account.
TalkTalk Blog Team
Thanks for your comment. We appreciate your feedback and have passed your thoughts on to the web team.