Comments on: Introducing a new, more user-friendly ‘My Account’ http://www.talktalkblog.co.uk/2010/11/23/introducing-a-new-more-user-friendly-%e2%80%98my-account%e2%80%99/ Mon, 28 Nov 2011 17:19:45 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: TalkTalk Blog Team http://www.talktalkblog.co.uk/2010/11/23/introducing-a-new-more-user-friendly-%e2%80%98my-account%e2%80%99/comment-page-1/#comment-22466 TalkTalk Blog Team Fri, 24 Dec 2010 10:31:22 +0000 http://www.talktalkblog.co.uk/?p=1259#comment-22466 Thanks for your comment. We appreciate your feedback and have passed your thoughts on to the web team. Thanks for your comment. We appreciate your feedback and have passed your thoughts on to the web team.

]]> By: Nigel Simmonds http://www.talktalkblog.co.uk/2010/11/23/introducing-a-new-more-user-friendly-%e2%80%98my-account%e2%80%99/comment-page-1/#comment-22132 Nigel Simmonds Thu, 16 Dec 2010 15:39:51 +0000 http://www.talktalkblog.co.uk/?p=1259#comment-22132 The 'new look' My Account is good. However, the TalkTalk directory for checking whether a number is a TalkTalk number is no longer available. Also, whilst My Account is supposed to make it possible to "Reduce your monthly bill by adding/updating boosts that suit your specific usage pattern in a few easy steps", this is not the case if there is a stuck order on your account, which takes TalkTalk months and months to resolve. Perhaps more effort could have been put into resolving stuck orders whilst making the improvements to My Account. The ‘new look’ My Account is good. However, the TalkTalk directory for checking whether a number is a TalkTalk number is no longer available.

Also, whilst My Account is supposed to make it possible to “Reduce your monthly bill by adding/updating boosts that suit your specific usage pattern in a few easy steps”, this is not the case if there is a stuck order on your account, which takes TalkTalk months and months to resolve. Perhaps more effort could have been put into resolving stuck orders whilst making the improvements to My Account.

]]> By: Liam Crozier http://www.talktalkblog.co.uk/2010/11/23/introducing-a-new-more-user-friendly-%e2%80%98my-account%e2%80%99/comment-page-1/#comment-21017 Liam Crozier Wed, 24 Nov 2010 12:17:05 +0000 http://www.talktalkblog.co.uk/?p=1259#comment-21017 I actually like the new My Account site, well done! I actually like the new My Account site, well done!

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