Today, TalkTalk releases its Q1 results. We’ve made some great progress this quarter with significant improvements in our customer operations leading to a reduced number of calls to our contact centres that in turn has a positive impact on customer loyalty. To find out more, watch the video below which gives an insight to [...]
Let us help you speed up
We’re great believers in helping people help themselves. We find that when we give customers the information and tools to improve the service they receive they do just that. Over 50% of all our contacts with customers are now online and one of our success stories is with helping customers increase the speed of their [...]
What are your children doing online?
Child internet safety is an issue that isn’t going away, and nor should it. It was the subject of discussion again on Tuesday’s Woman’s Hour (listen here: BBC Radio 4, 23:00 minutes), which featured Time Loughton, Children’s Minister and co-chair of the UK Council for Child Internet Safety (UKCCIS).
We were pleased that Tim Loughton recognised [...]
Guardian roundtable: how to make the net safe
We recently attended a roundtable debate hosted by the Guardian, which looked at the very topical issue of protecting children online and was written up in today’s Guardian Society pages. There were a range of organisations and viewpoints represented, including Childnet, Mother’s Union and CEOP, while Claire Perry MP and Dr Linda Papadopoulos contributed too.
The [...]
Response to Mirror Flawedband article
We were interested to see this article in the Mirror quoting research from Simplifydigital.com which claims that those who live in poorer and rural areas are paying more for broadband. Simplyfydigital say that this is due to companies being unwilling to invest in exchanges unless they know they will make a good return on investment, which they say means rural areas often miss out.