Last year, I blogged about our reaction to the Government’s Bailey Review into the commercialisation of children, and specifically that we welcomed the recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. We committed to implementing this for all new customers by October 2012 and today I am really [...]
Our Q3 performance
Today we release our Q3 results. We have continued to improve our customers’ experience and we’re seeing more customers making use of our online tools like My Account, with 60% of our customer contacts taking place online. We unbundled a further 130 new exchanges in the quarter meaning that more households across the country can [...]