The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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D'Arcy Rossiter

Consumer Insights and Research

D'Arcy and his team manage all the consumer insights activities for TalkTalk Group's residential business. He joined TalkTalk in 2007 as part of Carphone Warehouse's acquisition of AOL's broadband and dial-up customers in the UK. Prior to that, he worked for AOL in the UK and has 12 years experience in market and consumer insight roles in telecoms and technology businesses in the UK and North America.

Recent Blog Entries RSS feed
1 The rise of the Digital Good Samaritans

I attended a conference last week on customer experience in telecoms put on by the Telecom Executive Network. I participated in a panel discussion with peers from Yahoo, Best Buy and Orange on how companies are using social media tools like Facebook and Twitter to communicate with customers. However, the discussion also uncovered a number of examples of consumers using the same tools to connect directly with one another and help each other out.

 02-Oct-2009
2 Landline developments

We might be better known nowadays for our broadband offer, but TalkTalk started in 2003 as a home phone company offering significant savings for customers over BT. While our business and our offer has evolved since then, offering phone services to millions of our customers is still at the heart of what we do.

 30-Jun-2009
3 What makes a great customer experience?

TalkTalk has been spending a lot of time recently trying to understand what constitutes a great experience for our customers and then trying to make that happen for them, either by making changes to products or processes or introducing new ones. Luckily for my team, Consumer Insights, this requires a lot of dialogue with our customers to understand their needs.

 06-May-2009
4 Inside Consumer Insights

At a time when consumers are keeping such a close eye on their outgoings, it has never been more important to understand what they think about TalkTalk products and services.

 16-Apr-2009