The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

Home

Nigel Pearson

Senior Director of Customer Service

Nigel Pearson is Senior Director of Customer Service at TalkTalk. Nigel has previously held customer service roles at Thomas Cook, a telecoms company in the Middle East and Carphone Warehouse before joining TalkTalk at the end of 2009.

Recent Blog Entries RSS feed
1 Our help is just a YouTube video away

We’ve noticed that a significant portion of the calls and emails we receive from our customers focus on just a few common issues.

Some of these are minor ‘technical’ problems which can actually be resolved quite quickly. Others are the equivalent of “frequently asked questions” people have about their internet experience.

 11-Mar-2010
2 TalkTalk highlighted as ISP with most improved customer service

Think Broadband has published its Customer Service Awards and the good news is we’ve been singled out as the ISP with the most improved customer service.

 13-Jan-2010