The TalkTalk Blog - Consumer Insights category

The best of the web at your fingertips

Mon, 01 Mar 2010 16:00:00 GMT

While spending hours trawling the internet for information, entertainment and ideas is some people’s idea of a brilliant way to spend their time, that’s not the case for millions of others out there.

Brits can't switch off from the internet

Thu, 14 Jan 2010 09:51:00 GMT

Last week we conducted some research to find out more about our internet habits over the Christmas and New Year period. We discovered that over one-third of you (34%) spent time working and accessing work-related emails remotely. On average, you spent a whopping three hours and 18 minutes working from home when you were officially on holiday and one in 10 of those surveyed claimed they spent over 10 hours working from home.

Sixty seconds with: Chris Marling from Broadband Genie

Mon, 02 Nov 2009 11:01:00 GMT

Mark Schmid from the TalkTalk Blog goes 60 seconds with Chris Marling, editor at Broadband Genie, the UK's longest running dedicated broadband comparison website. Chris oversees news and editorial at the consumer-focused site, and also looks after the site's forum where readers' broadband questions are answered.

Which broadband tribe are you?

Mon, 12 Oct 2009 08:19:00 GMT

This morning we’ve launched the first ever Digital Anthropology Report – a comprehensive insight into how British people use the internet.

The rise of the Digital Good Samaritans

Fri, 02 Oct 2009 17:04:00 GMT

I attended a conference last week on customer experience in telecoms put on by the Telecom Executive Network. I participated in a panel discussion with peers from Yahoo, Best Buy and Orange on how companies are using social media tools like Facebook and Twitter to communicate with customers. However, the discussion also uncovered a number of examples of consumers using the same tools to connect directly with one another and help each other out.