The TalkTalk Blog - Phone category

Our help is just a YouTube video away

Thu, 11 Mar 2010 17:18:00 GMT

We’ve noticed that a significant portion of the calls and emails we receive from our customers focus on just a few common issues.

Some of these are minor ‘technical’ problems which can actually be resolved quite quickly. Others are the equivalent of “frequently asked questions” people have about their internet experience.

TalkTalk wins customer satisfaction award

Tue, 19 Jan 2010 16:05:00 GMT

Everyone at TalkTalk was delighted to hear that we have been voted the best overall provider in the Homephonechoices.co.uk 2010 customer satisfaction awards, which were announced earlier today. We've worked very hard to make sure our home phone customers get the best possible service and value, and these results show our efforts are really paying off.

Landline developments

Tue, 30 Jun 2009 14:11:00 GMT

We might be better known nowadays for our broadband offer, but TalkTalk started in 2003 as a home phone company offering significant savings for customers over BT. While our business and our offer has evolved since then, offering phone services to millions of our customers is still at the heart of what we do.

Play our online game for a chance to win £1,000 of prizes

Tue, 23 Jun 2009 11:19:10 GMT

Here’s a bit of Tuesday fun – the chance to win £1,000 worth of shopping vouchers for having a bash at our online game to celebrate free local calls, as part of TalkTalk’s Essentials home phone and broadband package.

Your questions answered about the Tiscali deal

Fri, 15 May 2009 17:01:00 GMT

Last week we announced our intention to purchase Tiscali to make TalkTalk the leading home phone and broadband company. It’s been quite a week for everyone involved and we remain just as excited about welcoming Tiscali to the TalkTalk family. While it has helped reassure Tiscali customers about the immediate future of their broadband service, it has understandably led to people wanting to know more about what happens next.