The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 TalkTalk announces launch of Government-backed ‘Active Choice’
Last year, I blogged about our reaction to the Government’s Bailey Review into the commercialisation of children, and specifically that we welcomed the recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. We committed to implementing this for all new customers by October 2012 and today I am really [...] 		07-Feb-2012
10:23
2 HomeSafe wins innovation award at the uSwitch Broadband Awards
Last year we launched our ground breaking, network level security product HomeSafe and since then, over 200,000 of our customers have activated it.  We are all extremely proud of HomeSafe so we were delighted to be awarded the Broadband Innovation award at the uSwitch awards in London last night. More and more of you are seeing [...] 		18-Jan-2012
09:46
3 Child internet safety in the news
Child internet safety has been in the news again this week following a spam attack of indecent images on a social network. While this instance was due to malicious hacking, our Life Online research has shown that the risks of exposing children to inappropriate content is very real: • 17% of six year olds and 39% [...] 		17-Nov-2011
10:57
4 We’re committed to being the UK’s safest broadband provider
There’s been a lot of discussion recently about the Government’s work to protect children online. Indeed, we announced a few weeks ago that we fully support the recommendation of the Bailey Review that parents should be helped to block inappropriate content on the internet and be offered an ‘Active Choice’ about whether to use controls. Along [...] 		28-Oct-2011
14:10
5 Go ON, Get online with our Broadband Expert tutorials
In support of the ‘Go ON give an hour’ initiative our Chief Executive Dido Harding posted about earlier this week, we will be holding beginner internet sessions at our TalkTalk Customer Experience Centre in London over the coming weeks. The one hour tutorial sessions will be open to anyone who wants an introduction to the internet [...] 		28-Oct-2011
10:31
6 Thirty per cent of life tasks are now conducted online
Thirty per cent of life tasks are now conducted online according to an analysis we’ve just completed. We asked more than 20,000 people about their online habits and found that in homes with a broadband connection almost one third of everything we do – from communication to entertainment to shopping to life management – is now [...] 		27-Oct-2011
11:41
7 HomeSafe blocks 1 million web pages at TalkTalk customers’ request
Today the Government announced a range of measures to protect children online following the recommendations of the Bailey Review. We specifically welcomed the Bailey recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. Along with other ISPs, we will be offering all new customers an ‘active choice’ about whether or [...] 		11-Oct-2011
09:16
8 Making sure super fast is super competitive
We recently reflected on some of the comments made by the Culture Secretary on piracy and parental controls in his speech to the Royal Television Society. Today I wanted to focus specifically on his vision for superfast broadband. As Mr Hunt recognised, the UK benefits from some of the lowest broadband prices and most innovative services [...] 		26-Sep-2011
15:18
9 8.5 million homes victim of a cyber attack
The internet is ultimately a wonderful thing that helps us communicate with friends, access a world of information and even save money. But there are some risks we need to be aware of, just like in the real world. Well over eight million homes in the UK experienced some form of cyber-attack in the first [...] 		20-Sep-2011
16:36
10 Our reflections on the Culture Secretary’s speech
Jeremy Hunt, the Culture Secretary, made an important speech this week to the Royal Television Society. He covered a lot of ground but there are two aspects which I wanted to dwell on. Firstly, we were pleased to hear Mr Hunt outline his thoughts on copyright protection. He suggested that responsibility for reducing access to sites which [...] 		16-Sep-2011
14:59
11 Protect yourself from the dark side of the net
While the internet is ultimately a great tool, most of our customers will know about the nuisances posed by viruses or spam. And unfortunately the web is now a growing opportunity for serious crime. By 2015 it is predicted that there will be more than 2 connections to the internet for each person on the Earth, [...] 		14-Sep-2011
12:50
12 Let us help you speed up
We’re great believers in helping people help themselves. We find that when we give customers the information and tools to improve the service they receive they do just that. Over 50% of all our contacts with customers are now online and one of our success stories is with helping customers increase the speed of their [...] 		26-Jul-2011
16:45
13 Response to Mirror Flawedband article
We were interested to see this article in the Mirror quoting research from Simplifydigital.com which claims that those who live in poorer and rural areas are paying more for broadband. Simplyfydigital say that this is due to companies being unwilling to invest in exchanges unless they know they will make a good return on investment, which they say means rural areas often miss out. 		07-Jul-2011
08:25
14 TalkTalk welcomes the Bailey Review
Today, the Prime Minister published a new report on the commercialisation of children, called ‘Letting Children Be Children’. Prepared by Reg Bailey, the chief executive of Mother’s Union, the report makes recommendations on many areas including pop videos and adult clothing aimed at young girls, but, as an internet service provider, we were particularly interested in its finding that many parents have concerns about the types of content their children can access online. 		06-Jun-2011
11:12
15 Making sure we’re always better value
Since TalkTalk started, we’ve consistently challenged ourselves to be the UK’s best value phone and broadband providers. Today, we’re proving our commitment to always deliver better value by reducing the prices of Essentials and Plus, whilst enriching our services. The cost of TalkTalk Essentials has been reduced from £6.99 to £6.50, while TalkTalk Plus has dropped [...] 		19-May-2011
08:33
16 Broadband’s getting faster…and TalkTalk’s speeding away from Sky and BT
Ofcom’s latest broadband speed report shows that Britain’s broadband is getting faster, and what’s more, it confirms that TalkTalk customers are getting faster speeds than those with BT, BT PlusNet or Sky (and of course, we’re cheaper too). According to the Ofcom report, average download speeds across the UK increased by 5% between May and December [...] 		02-Mar-2011
14:20
17 We all love paying less!
Last week Ofcom revealed that, on average, customers today are paying more than 50% less for their broadband than they did in 2005. This is great news for our customers and it’s due to something called Local Loop Unbundling, which means that companies like us are able to install equipment into local telephone exchanges that [...] 		17-Feb-2011
16:04
18 One month on, £320m worth of Christmas gizmos remain unused
Today marks a month since Christmas Day and for most of us the memory of unwrapping our presents on Christmas morning is now rather a distant one. But for some of us our presents have stuck around – and not always in a welcome way. Our research today has found that around one in 12 people who [...] 		25-Jan-2011
09:58
19 Help us test our new network security service
Back in November we updated you on the progress of our new Network Security service which we will launch in the coming months. We’re now looking for customers to test the product which includes anti-malware alerts and parental controls. The anti-malware alerts will warn customers if they visit a page that may contain a virus. The software is implemented at a network level so there is no need to download it onto your computer. 		18-Jan-2011
09:42
20 New Fibre Optic Boost will offer speeds of up to 40Meg
If you have a family who all want to be on the internet at the same time, love watching HD content online, or are a gamer needing extra fast response times, then we have some good news for you. Soon we will be launching our Fibre Optic Boost, which is designed for people who place heavy demands on their connection. It may be downloading movies, uploading videos or photos or streaming content – any activity which needs a superfast connection will be helped by this new boost. 		14-Jan-2011
12:30