The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 HomeSafe nominated for ISPA award
Our unique network-level security service HomeSafe has had a great response from customers, politicians and the media, and now it has been nominated for an industry award. More than 385,000 TalkTalk customers have activated HomeSafe, which can block access to websites about suicide, self-harm, drugs, weapons, gambling and adult content, as well as websites infected with [...] 		21-May-2012
10:44
2 Happy birthday HomeSafe
It is officially one year today since we launched HomeSafe, our groundbreaking network-level security service, and what a year its been. Today over 350,000 of our customers are using HomeSafe and this continues to grow daily. In March we also became the first – and so far only – ISP to ask our new customers to [...] 		09-May-2012
10:17
3 Protecting children online with parental controls
We welcome the continued focus from Government, and specifically the Prime Minister, on the hugely important issue of protecting children online. TalkTalk remains the only ISP to ask new customers to make an upfront decision about using parental controls. Since we began doing this in March, one in three new customers has chosen to activate them; [...] 		04-May-2012
09:17
4 Meet one of our HomeSafe mums
As any regular readers of our blog will know, internet safety is something that we take very seriously here at TalkTalk. We recently hosted an event at our Customer Experience Centre in London in celebration of Safer Internet Day and much of the discussion focused on how you strike the balance between protecting your children [...] 		30-Mar-2012
12:38
5 TalkTalk supports Beatbullying’s Big March 2012
If you visit talktalk.co.uk on Thursday you might be surprised to see hundreds of thousands of virtual marchers crossing our website. That’s because 1st March is the Big March 2012, the world’s first virtual, global march against bullying. Nearly 1 million people have signed a petition calling for children to have the right be free [...] 		27-Feb-2012
16:33
6 New survey reveals parents’ worries over child safety
17-Feb-2012
18:02
7 TalkTalk announces launch of Government-backed ‘Active Choice’
Last year, I blogged about our reaction to the Government’s Bailey Review into the commercialisation of children, and specifically that we welcomed the recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. We committed to implementing this for all new customers by October 2012 and today I am really [...] 		07-Feb-2012
10:23
8 HomeSafe wins innovation award at the uSwitch Broadband Awards
Last year we launched our ground breaking, network level security product HomeSafe and since then, over 200,000 of our customers have activated it.  We are all extremely proud of HomeSafe so we were delighted to be awarded the Broadband Innovation award at the uSwitch awards in London last night. More and more of you are seeing [...] 		18-Jan-2012
09:46
9 5 holiday online safety tips from TalkTalk and F-Secure
With the Christmas season nearly upon us, there’s a good chance that you’ll be going away for at least a couple of days. And whether its visiting friends and family nearby, or heading off on holiday to another country, you’ll probably still be connected to the internet in some way. To help make sure that the [...] 		09-Dec-2011
10:41
10 Silver surfers catching up with younger generations
Despite not having grown up with computers or internet access, new research conducted by TalkTalk and F-Secure has found that the older generations are catching up when it comes to their internet use. Nine out of ten UK residents over the age of 60 who use the internet go online every day, with 68 per cent [...] 		24-Nov-2011
12:58
11 Child internet safety in the news
Child internet safety has been in the news again this week following a spam attack of indecent images on a social network. While this instance was due to malicious hacking, our Life Online research has shown that the risks of exposing children to inappropriate content is very real: • 17% of six year olds and 39% [...] 		17-Nov-2011
10:57
12 We’re committed to being the UK’s safest broadband provider
There’s been a lot of discussion recently about the Government’s work to protect children online. Indeed, we announced a few weeks ago that we fully support the recommendation of the Bailey Review that parents should be helped to block inappropriate content on the internet and be offered an ‘Active Choice’ about whether to use controls. Along [...] 		28-Oct-2011
14:10
13 TalkTalk is glad to support IWF Awareness Day
At TalkTalk we absolutely believe that everyone has the right to access safe, affordable broadband. That’s why we developed HomeSafe, the UK’s first network level security service, and why we are also proud to be a member of the Internet Watch Foundation (IWF). Today is the IWF’s annual awareness day and it also marks 15 years [...] 		26-Oct-2011
09:27
14 HomeSafe blocks 1 million web pages at TalkTalk customers’ request
Today the Government announced a range of measures to protect children online following the recommendations of the Bailey Review. We specifically welcomed the Bailey recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. Along with other ISPs, we will be offering all new customers an ‘active choice’ about whether or [...] 		11-Oct-2011
09:16
15 Who will protect our children in the internet age?
Safety is something that we take very seriously at TalkTalk. Last week we attended an event at Conservative Party Conference entitled “Who will protect our children in the internet age?” which looked at the different roles that government, industry, parents and the third sector have to play in keeping children safe online. The panel included Children’s [...] 		10-Oct-2011
21:36
16 8.5 million homes victim of a cyber attack
The internet is ultimately a wonderful thing that helps us communicate with friends, access a world of information and even save money. But there are some risks we need to be aware of, just like in the real world. Well over eight million homes in the UK experienced some form of cyber-attack in the first [...] 		20-Sep-2011
16:36
17 Protect yourself from the dark side of the net
While the internet is ultimately a great tool, most of our customers will know about the nuisances posed by viruses or spam. And unfortunately the web is now a growing opportunity for serious crime. By 2015 it is predicted that there will be more than 2 connections to the internet for each person on the Earth, [...] 		14-Sep-2011
12:50
18 More minutes and miles of innovation
At TalkTalk, our main focus has always been on providing our customers with the best possible value. This isn’t just about offering the lowest price for the biggest package, but also about providing cutting edge technology and innovative products. This is made possible by running our own Next Generation Network. By putting customers onto our [...] 		03-Aug-2011
09:27
19 What are your children doing online?
Child internet safety is an issue that isn’t going away, and nor should it. It was the subject of discussion again on Tuesday’s Woman’s Hour (listen here: BBC Radio 4, 23:00 minutes), which featured Time Loughton, Children’s Minister and co-chair of the UK Council for Child Internet Safety (UKCCIS). We were pleased that Tim Loughton recognised [...] 		22-Jul-2011
15:56
20 Guardian roundtable: how to make the net safe
We recently attended a roundtable debate hosted by the Guardian, which looked at the very topical issue of protecting children online and was written up in today’s Guardian Society pages. There were a range of organisations and viewpoints represented, including Childnet, Mother’s Union and CEOP, while Claire Perry MP and Dr Linda Papadopoulos contributed too. The [...] 		13-Jul-2011
09:17