The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 TalkTalk announces launch of Government-backed ‘Active Choice’
Last year, I blogged about our reaction to the Government’s Bailey Review into the commercialisation of children, and specifically that we welcomed the recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. We committed to implementing this for all new customers by October 2012 and today I am really [...] 		07-Feb-2012
10:23
2 Our Q3 performance
Today we release our Q3 results. We have continued to improve our customers’ experience and we’re seeing more customers making use of our online tools like My Account, with 60% of our customer contacts taking place online. We unbundled a further 130 new exchanges in the quarter meaning that more households across the country can [...] 		07-Feb-2012
09:08
3 Announcing the UK’s Digital Hero 2011
Yesterday afternoon we were at the House of Lords for the TalkTalk Digital Heroes Awards ceremony. It was a fitting finale for what has been a fantastic competition packed full of incredible individuals working for equally amazing projects. As well as recognising all twelve regional finalists, each of whom will receive a £5,000 grant for their [...] 		25-Nov-2011
17:41
4 Our half year performance
Today, we release our Interim results for the 6 months to 30 September 2011 showing how we’re delivering our strategy. We’re reporting increased earnings and dividend, more customers added to our network, improving customer experience, significant progress on upsell into Plus, HomeSafe and Boosts and how we’re on track to launch YouView TV service [...] 		15-Nov-2011
07:52
5 HomeSafe blocks 1 million web pages at TalkTalk customers’ request
Today the Government announced a range of measures to protect children online following the recommendations of the Bailey Review. We specifically welcomed the Bailey recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. Along with other ISPs, we will be offering all new customers an ‘active choice’ about whether or [...] 		11-Oct-2011
09:16
6 UK’s best value landline calls to over 100 international destinations
Today we launched our brand new 500 Global Minute Boost which means that TalkTalk customers can now benefit from the UK’s best value landline calls to over 100 international destinations (compared to BT, Virgin, Sky and Plusnet). For just £5 a month, the Global Minutes Boost provides customers with 500 minutes of calls from their landline [...] 		03-Oct-2011
09:48
7 Stats from our network
Our network is one of the things that TalkTalk is proudest of. We’ve designed, built and now run the UK’s largest unbundled Next Generation Network with over 86% of our customers are on our network. As well as enabling us to provide great value for money phone and broadband services, it also allows us to carry our customers’ voice and data traffic more efficiently. We’re often asked about usage patterns so here are some recent statistics we thought we’d share. 		10-Aug-2011
13:33
8 More minutes and miles of innovation
At TalkTalk, our main focus has always been on providing our customers with the best possible value. This isn’t just about offering the lowest price for the biggest package, but also about providing cutting edge technology and innovative products. This is made possible by running our own Next Generation Network. By putting customers onto our [...] 		03-Aug-2011
09:27
9 Search for Britain’s Digital Heroes 2011 begins
Today we are launching the TalkTalk Digital Heroes 2011, our nationwide search to find and recognise people who are using digital technology to do amazing things for their community. The Digital Heroes Awards, which are run in partnership with Citizens Online and supported by Race Online 2012, is the UK’s only scheme to recognise inspirational people [...] 		02-Aug-2011
08:02
10 Our Q1 performance
Today, TalkTalk releases its Q1 results. We’ve made some great progress this quarter with significant improvements in our customer operations leading to a reduced number of calls to our contact centres that in turn has a positive impact on customer loyalty. To find out more, watch the video below which gives an insight to [...] 		28-Jul-2011
05:01
11 Guardian roundtable: how to make the net safe
We recently attended a roundtable debate hosted by the Guardian, which looked at the very topical issue of protecting children online and was written up in today’s Guardian Society pages. There were a range of organisations and viewpoints represented, including Childnet, Mother’s Union and CEOP, while Claire Perry MP and Dr Linda Papadopoulos contributed too. The [...] 		13-Jul-2011
09:17
12 TalkTalk launches two new mobile packages
Our customers are increasingly looking to get great value across broadband, mobile and their landline phone. Getting the right bundle is a sure way of saving money, so today we've launched our best ever mobile packages. Our new SIM-only mobile packages, combined with our 100 or 500 Mobile Minutes boosts, are great news for people that want to make and receive calls between mobiles and landlines. Put it together with TalkTalk Essentials broadband and it's a terrific 'triple play' bundle. 		06-Jul-2011
15:00
13 HomeSafe tops comparison chart for internet security
We really pleased to see that TalkTalk has been selected as having the best broadband package for internet security by Simplifydigital, the Ofcom-accredited broadband comparison site. 		26-May-2011
08:16
14 Making sure we’re always better value
Since TalkTalk started, we’ve consistently challenged ourselves to be the UK’s best value phone and broadband providers. Today, we’re proving our commitment to always deliver better value by reducing the prices of Essentials and Plus, whilst enriching our services. The cost of TalkTalk Essentials has been reduced from £6.99 to £6.50, while TalkTalk Plus has dropped [...] 		19-May-2011
08:33
15 Parents: waiting by the telephone?
We’re always looking for new ways to help our customers save money on their bills; something we know is even more important right now. This is why I’m especially pleased that with our new 500 Mobile Minutes Boost TalkTalk now offers the UK’s best value home phone to mobile calls (compared to BT, BT [...] 		17-May-2011
10:18
16 Welcome to HomeSafe, the UK’s first network level safety service
We’ve always believed we have a responsibility to help improve online safety for our millions of customers. That’s why I’m proud that today TalkTalk has launched HomeSafe, the UK’s first network level broadband security service. I often hear from our customers that they couldn’t imagine living without the internet but they also tell me they worry [...] 		09-May-2011
09:10
17 Launching great new 200 Mobile Minutes Boost
Ofcom’s reduction of mobile termination rates is excellent news for customers as it allows phone and broadband companies who are committed to great value to offer even better deals. TalkTalk is leading the way by launching a unique 200 mobile minute boost, the most competitive way for customers to make calls to UK mobiles in [...] 		15-Mar-2011
13:55
18 We all love paying less!
Last week Ofcom revealed that, on average, customers today are paying more than 50% less for their broadband than they did in 2005. This is great news for our customers and it’s due to something called Local Loop Unbundling, which means that companies like us are able to install equipment into local telephone exchanges that [...] 		17-Feb-2011
16:04
19 Help us test our new network security service
Back in November we updated you on the progress of our new Network Security service which we will launch in the coming months. We’re now looking for customers to test the product which includes anti-malware alerts and parental controls. The anti-malware alerts will warn customers if they visit a page that may contain a virus. The software is implemented at a network level so there is no need to download it onto your computer. 		18-Jan-2011
09:42
20 New Fibre Optic Boost will offer speeds of up to 40Meg
If you have a family who all want to be on the internet at the same time, love watching HD content online, or are a gamer needing extra fast response times, then we have some good news for you. Soon we will be launching our Fibre Optic Boost, which is designed for people who place heavy demands on their connection. It may be downloading movies, uploading videos or photos or streaming content – any activity which needs a superfast connection will be helped by this new boost. 		14-Jan-2011
12:30