The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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"category:/Internet Safety"

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Title and summary Date/time
1 Happy birthday HomeSafe
It is officially one year today since we launched HomeSafe, our groundbreaking network-level security service, and what a year its been. Today over 350,000 of our customers are using HomeSafe and this continues to grow daily. In March we also became the first – and so far only – ISP to ask our new customers to [...] 		09-May-2012
10:17
2 A world first from TalkTalk – The Printer-Net!
We’re always coming up with bright ideas about making the internet accessible to more people here at TalkTalk, and we’re sure the Printer-Net will be a big hit. For the first time ever, the entire internet has been printed out, bringing the wealth of knowledge, fun and human experience that makes up the worldwide web to [...] 		01-Apr-2012
08:01
3 Meet one of our HomeSafe mums
As any regular readers of our blog will know, internet safety is something that we take very seriously here at TalkTalk. We recently hosted an event at our Customer Experience Centre in London in celebration of Safer Internet Day and much of the discussion focused on how you strike the balance between protecting your children [...] 		30-Mar-2012
12:38
4 TalkTalk announces launch of Government-backed ‘Active Choice’
Last year, I blogged about our reaction to the Government’s Bailey Review into the commercialisation of children, and specifically that we welcomed the recommendation that parents should be offered an ‘active choice’ about whether to use parental controls. We committed to implementing this for all new customers by October 2012 and today I am really [...] 		07-Feb-2012
10:23
5 Are you getting your £3,000 of value?
There was an interesting story that came out this week about how the Internet is now worth over £3,000 to every British family in convenience savings. This huge figure, outlined in research by the Boston Consulting Group, is a combination of costs saved from using online tools like instant messaging to researching the web to [...] 		03-Feb-2012
10:39
6 5 holiday online safety tips from TalkTalk and F-Secure
With the Christmas season nearly upon us, there’s a good chance that you’ll be going away for at least a couple of days. And whether its visiting friends and family nearby, or heading off on holiday to another country, you’ll probably still be connected to the internet in some way. To help make sure that the [...] 		09-Dec-2011
10:41
7 The answers to the questions you’d never thought to ask
At TalkTalk we know that all of our customers are unique and use our services in different ways. We’ve developed an alternative census, revealing a few fun facts about us Brits that you won’t have known and proving that we truly are a nation of individuals. Some of the trends you would perhaps expect, some [...] 		12-Sep-2011
14:55
8 TalkTalk’s taking The X Factor Live Final to Wembley Arena
– and you can join us there!
Britain’s favourite Saturday night in is back and we’re delighted to once again be the show’s sponsor – and this year it will be better than ever for our customers. We’re giving away 100 tickets every day for 100 days to the Live Final exclusively to TalkTalk customers and, from today, you can enter the competition [...] 		23-Aug-2011
08:51
9 Stop wasting money!
We were really interested to read the latest research from Homephonechoices.co.uk which found that nearly half of Britain’s home phone customers may be wasting money on outdated home phone packages. 48.5% said they hadn’t switched provider at all in the last 5 years despite potential savings of over £100 annually when households switch home phone provider. 		09-Aug-2011
13:50
10 More minutes and miles of innovation
At TalkTalk, our main focus has always been on providing our customers with the best possible value. This isn’t just about offering the lowest price for the biggest package, but also about providing cutting edge technology and innovative products. This is made possible by running our own Next Generation Network. By putting customers onto our [...] 		03-Aug-2011
09:27
11 Let us help you speed up
We’re great believers in helping people help themselves. We find that when we give customers the information and tools to improve the service they receive they do just that. Over 50% of all our contacts with customers are now online and one of our success stories is with helping customers increase the speed of their [...] 		26-Jul-2011
16:45
12 Making sure we’re always better value
Since TalkTalk started, we’ve consistently challenged ourselves to be the UK’s best value phone and broadband providers. Today, we’re proving our commitment to always deliver better value by reducing the prices of Essentials and Plus, whilst enriching our services. The cost of TalkTalk Essentials has been reduced from £6.99 to £6.50, while TalkTalk Plus has dropped [...] 		19-May-2011
08:33
13 Celebrating Safer Internet Day with our customers
On 8th February our customers came out in their forces to help us celebrate Safer Internet Day at our Customer Experience Centre in London’s Soho. To mark the day, we hosted a series of online security master classes looking at everything from protecting yourself from viruses through to the importance of talking openly and sensibly with [...] 		21-Feb-2011
14:03
14 TalkTalk’s proud to support Safer Internet Day
Today is the 8th European Safer Internet Day and as one of the UK’s leading broadband providers, we’re really pleased to be involved. For the majority of us, the internet has become an integral part of our daily lives, regardless of our age or lifestyle. A recent EU survey found that 95% of UK children use [...] 		08-Feb-2011
10:00
15 Marking Safer Internet Day at our Customer Experience Centre
On 8th February there will be events across Europe to mark Safer Internet Day which aims to help people surf and enjoy the web as safely and securely as possible. 		26-Jan-2011
10:33
16 One month on, £320m worth of Christmas gizmos remain unused
Today marks a month since Christmas Day and for most of us the memory of unwrapping our presents on Christmas morning is now rather a distant one. But for some of us our presents have stuck around – and not always in a welcome way. Our research today has found that around one in 12 people who [...] 		25-Jan-2011
09:58
17 Giving you more for less with our new taxi campaign
At TalkTalk we believe that no one gives you more for less – and today we’re launching a new advertising campaign to highlight that fact. As part of the campaign we’re running ads on the sides of hundreds of taxis in London, Manchester, Birmingham, Glasgow and Edinburgh. We’re also trialing free MiFi – or mobile WiFi hotspots [...] 		17-Jan-2011
09:56
18 Blizzard of international calls this Christmas
Christmas is a time for family and friends but we know that it’s not always possible for loved ones to be together, especially when they live in different countries. Many people rely on using their home phone to catch up with friends and family around the world on Christmas day. 		23-Dec-2010
15:46
19 Handy hints to get your gadgets connected
This Christmas we’ll be spending more time ‘connected’ that ever before, with gadgets such as iPads, games consoles and smartphones becoming hot gift favourites and the prospect of online sales driving people online to pick up a bargain. So, knowing how important the internet is at this time of year, we’ve produced a series of help [...] 		23-Dec-2010
10:48
20 Introducing a new, more user-friendly ‘My Account’
At TalkTalk we’re always looking to improve our service to ensure that our customers get the best possible experience. And it is because of this that we are delighted to announce a makeover of the My Account page. 		23-Nov-2010
16:36