The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

Home

Search results

"category:/Innovation"

Title and summary Date/time
1 UK’s best value landline calls to over 100 international destinations
Today we launched our brand new 500 Global Minute Boost which means that TalkTalk customers can now benefit from the UK’s best value landline calls to over 100 international destinations (compared to BT, Virgin, Sky and Plusnet). For just £5 a month, the Global Minutes Boost provides customers with 500 minutes of calls from their landline [...] 		03-Oct-2011
09:48
2 Stats from our network
Our network is one of the things that TalkTalk is proudest of. We’ve designed, built and now run the UK’s largest unbundled Next Generation Network with over 86% of our customers are on our network. As well as enabling us to provide great value for money phone and broadband services, it also allows us to carry our customers’ voice and data traffic more efficiently. We’re often asked about usage patterns so here are some recent statistics we thought we’d share. 		10-Aug-2011
13:33
3 Stop wasting money!
We were really interested to read the latest research from Homephonechoices.co.uk which found that nearly half of Britain’s home phone customers may be wasting money on outdated home phone packages. 48.5% said they hadn’t switched provider at all in the last 5 years despite potential savings of over £100 annually when households switch home phone provider. 		09-Aug-2011
13:50
4 Competitors behind the times when it comes to offering better value
We were interested to hear that BT was calling on its competitors to match its prices for landline calls to mobiles because at TalkTalk we more than match them - in fact, we’ve been offering much cheaper rates for some time and are still better value than BT even after this latest price change. 		25-May-2011
13:41
5 Making sure we’re always better value
Since TalkTalk started, we’ve consistently challenged ourselves to be the UK’s best value phone and broadband providers. Today, we’re proving our commitment to always deliver better value by reducing the prices of Essentials and Plus, whilst enriching our services. The cost of TalkTalk Essentials has been reduced from £6.99 to £6.50, while TalkTalk Plus has dropped [...] 		19-May-2011
08:33
6 Parents: waiting by the telephone?
We’re always looking for new ways to help our customers save money on their bills; something we know is even more important right now. This is why I’m especially pleased that with our new 500 Mobile Minutes Boost TalkTalk now offers the UK’s best value home phone to mobile calls (compared to BT, BT [...] 		17-May-2011
10:18
7 Introducing Power Talking – the start of a new fitness craze?
Do you find yourself pacing around when you’re on the phone at home? Personally I freely confess to wandering around from room to room and sometimes I’ll even make myself a cup of tea (it helps to have a cordless phone of course). But it got us thinking about what you could do with the [...] 		18-Mar-2011
10:17
8 Launching great new 200 Mobile Minutes Boost
Ofcom’s reduction of mobile termination rates is excellent news for customers as it allows phone and broadband companies who are committed to great value to offer even better deals. TalkTalk is leading the way by launching a unique 200 mobile minute boost, the most competitive way for customers to make calls to UK mobiles in [...] 		15-Mar-2011
13:55
9 Blizzard of international calls this Christmas
Christmas is a time for family and friends but we know that it’s not always possible for loved ones to be together, especially when they live in different countries. Many people rely on using their home phone to catch up with friends and family around the world on Christmas day. 		23-Dec-2010
15:46
10 TalkTalk launches branded handsets
Today we’ve announced the launch of our first-ever range of branded handset phones. We’ve teamed up with Binatone, the UK market leader in corded and cordless home phones, to offer a range of six styles of phones. They’re on sale from today in Argos stores and will be coming soon to other retailers including Tesco, Dixon’s [...] 		20-Oct-2010
09:52
11 Save money with inclusive calls to UK mobiles
Yet another industry first for TalkTalk as we launch our new 100 Mobile Minutes Boost!   Available in October, new and existing customers can take advantage of 100 inclusive minutes a month to use from a TalkTalk landline to call UK mobiles. At just £2.93 a month, the 100 Mobile Minutes Boost gives you peace of mind [...] 		28-Sep-2010
15:33
12 Our directory enquiries service can save you money (and help our charity)
You may not know that we run our very own directory enquiries service – TalkTalk 118 111. Our directory enquiries number lets you search for a specific place, person or service for just 45p a minute, with a 45p connection fee. And when you phone us you can request up to three numbers at a time, [...] 		26-May-2010
10:35
13 Our help is just a YouTube video away
We’ve noticed that a significant portion of the calls and emails we receive from our customers focus on just a few common issues. Some of these are minor ‘technical’ problems which can actually be resolved quite quickly. Others are the equivalent of “frequently asked questions” people have about their internet experience. 		11-Mar-2010
17:18
14 TalkTalk launches We’ll Call You
Today we’re announcing the launch of a new service for our older customers called We’ll Call You. The aim of this service is simple: to provide older people who live alone with a guaranteed weekly natter, free of charge. 		18-Feb-2010
10:05
15 Love is in the air… and on the phone
Britain’s romantics are putting the finishing touches to their plans for Valentine's Day. Have you sent your loved one a card? Or are you one of the growing number of Brits who is showing their love for the environment by picking up the phone and telling your Valentine how you feel? 		12-Feb-2010
15:10
16 TalkTalk wins customer satisfaction award
Everyone at TalkTalk was delighted to hear that we have been voted the best overall provider in the Homephonechoices.co.uk 2010 customer satisfaction awards, which were announced earlier today. We've worked very hard to make sure our home phone customers get the best possible service and value, and these results show our efforts are really paying off. 		19-Jan-2010
16:05
17 Landline developments
We might be better known nowadays for our broadband offer, but TalkTalk started in 2003 as a home phone company offering significant savings for customers over BT. While our business and our offer has evolved since then, offering phone services to millions of our customers is still at the heart of what we do. 		30-Jun-2009
14:11
18 Play our online game for a chance to win £1,000 of prizes
Here’s a bit of Tuesday fun – the chance to win £1,000 worth of shopping vouchers for having a bash at our online game to celebrate free local calls, as part of TalkTalk’s Essentials home phone and broadband package. 		23-Jun-2009
11:19
19 Keeping it local
These days 'collecting' friends seems sometimes more important than keeping in contact with them (or so someone with 729 Facebook buddies told me). We were interested, therefore, to see that TalkTalk's research found that most people's closest friends still live within 15 minutes of their front door. 		12-May-2009
10:03
20 Free local phone calls, so you can talk and talk
It might come as a surprise to some people, but 70% of all the UK calls our customers make are to local numbers. So we’ve recently reviewed our pricing to reflect this and give our customers a better deal. 		01-May-2009
09:21