The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 Bringing technology to mass market buyers
The latest version of the Oxford English Dictionary, released later this month, will include a host of new words and phrases from the internet. ‘Tweet’ is included as a new verb and noun, meaning to make a post on the social network Twitter, and is joined by ‘big data’, ‘crowdsourcing’, ‘e-reader’, ‘mouseover’, ‘redirect’ and ‘stream’. The inclusion [...] 		19-Jun-2013
11:41
2 Technology could give your firm the edge
Employees lose an average of two working hours every week dealing with IT problems, a TalkTalk Business survey has revealed. That means firms could gain the equivalent of one extra member of staff for every 20 employees, if they provided staff with IT training allowing them to fix everyday problems quickly. We asked more than a thousand [...] 		13-Jun-2013
11:15
3 Your TV highlights this week
National Geographic’s fascinating documentary chronicling the battle between police agencies and drug cartels from the Caribbean to Columbia premieres tonight at 9pm. Inside Cocaine Wars follows American Drug Enforcement Agency officers as they hunt for the cartels’ latest weapon, a cocaine submarine, drug mules and gang members. Ape Man, a one-off special on the same channel [...] 		07-Jun-2013
14:50
4 Billions more to benefit from being online
A report by Cisco predicts that by 2017 almost half the world’s population will be using the internet. Cisco’s Visual Networking Index Forecast says that in 2012 there were 2.3 billion internet users around the world, and this will rise to 3.6 billion within five years. The number of connections around the world, including mobile devices and [...] 		30-May-2013
15:33
5 Xbox One launch event causes 50% increase in traffic
Fans caused a big spike in traffic on the TalkTalk network when Microsoft’s launch event for the Xbox One games and media console started at 6pm on Tuesday. As the tech giant held two launch events simultaneously, in London and Seattle, traffic on one of the Content Delivery Networks within TalkTalk’s infrastructure rose from 80 Gigabits [...] 		23-May-2013
09:20
6 Buy British online to bag a bargain
Our Digital Price Index (DPI) tracks the rate of inflation of a basket of goods bought online against comparable goods bought in-store. We now have a full year of findings and the results speak volumes! Not only do today’s results show that shopping online can save customers a significant amount of money, but they also [...] 		20-May-2013
08:47
7 This week’s TV highlights
Sports fans can watch The Spanish Grand Prix, live from the Circuit de Catalunya, live all weekend on Sky Sports F1, available in the Sky Sports Boost for 30 days with no ongoing committment. The third practice starts at 11am on Saturday, May 11 followed by the qualifying laps at 2pm, then the race is [...] 		10-May-2013
15:25
8 All the World’s a stage as on-demand theatre channel launches
TalkTalk is bringing theatre to the small screen with the launch of the Digital Theatre Channel. To celebrate, we sent a troupe of actors from the Italia Conti Academy of Theatre Arts to the streets of London, where they offered a choice of song and dance routines, scenes from plays including Shakespeare, and snappy musical theatre [...] 		26-Apr-2013
08:44
9 Keeping it simple earns Government website design gong
Government IT projects don’t often get praise, let alone a coveted international award from the Museum of Design, but the Cabinet Office’s gov.uk portal has just won the Designs of the Year Awards 2013, beating The Shard and the Raspberry Pi computer. Gov.uk was developed by the Government Digital Service, set up on the recommendation of [...] 		19-Apr-2013
09:30
10 TalkTalk TV wins SimplifyDigital’s Innovation Award
Innovation is at the heart of TalkTalk’s strategy. We revolutionised Britain’s phone and broadband markets with offers like free broadband and calls. That’s why we are delighted TalkTalk TV has won the Innovation Award from Simplifydigital, the Ofcom-accredited broadband comparison site, in the Consumer Choice Awards, which recognise the best UK digital services based on customer [...] 		04-Apr-2013
12:41
11 TalkTalk is putting TV back onto the big screen
The way Britons watch television is changing as people switch from live TV to catch up, on demand and personal video recorders. Figures from the Broadcasters’ Audience Research Board (BARB) show that during 2012 more than 10 per cent of viewing was via catch up services like the BBC iPlayer or recorded and watched later. This is [...] 		20-Feb-2013
12:21
12 Online prices falling at steepest rate for six years
There’s great news for consumers today as TalkTalk’s Digital Retail Price Index shows prices online falling at their fastest rate since 2007. The index, compiled by researchers at the Centre for Economics and Business Research, shows prices charged by online retailers fell by 1.2 per cent during the fourth quarter of 2012, while the government’s Retail [...] 		12-Feb-2013
15:39
13 Taking Steps towards a safer internet
Today is international Safer Internet Day and once again we’re really proud to be supporting this important event. As one of the UK’s leading broadband providers, we feel that we have a responsibility to help protect children online. That’s why we launched HomeSafe, the UK’s first and only parental controls that are built into the [...] 		05-Feb-2013
11:54
14 TalkTalk wins second Home Broadband Value gong
TalkTalk’s promise to be the best value provider of broadband, phone and TV in Britain was recognised at the uSwitch.com industry awards last night. We were delighted to win the Best Value Home Broadband gong for the second time in the five years since the awards launched in 2008, proving again that Britain is better off [...] 		17-Jan-2013
14:19
15 Is your broadband ready for the new year?
TalkTalk’s network has been busier than ever over Christmas and the New Year, as customers downloaded updates for new tablets and computers and prepared to go back to work. Our network is handling more than twice as much data as two years ago. During the 2010 Christmas period we averaged around 240 gigabytes per second, rising [...] 		04-Jan-2013
09:47
16 It’s just our biggest Manic Tuesday
All the predictions were for Monday to be the busiest internet shopping day of the year, but our network traffic hit a record high on Tuesday evening instead. Data traffic on TalkTalk’s Next Generation Network spiked at 533 gigabytes per second, a big increase on the average for Tuesdays of around 500 gigabytes per second. Experts at [...] 		14-Dec-2012
17:15
17 YouView from TalkTalk is off to a great start
Families across Britain are already enjoying TV from TalkTalk, with new customers being connected at a rate of 1,000 every day. We have already installed our YouView set top boxes, worth £299 and made by Huawei, in more than 29,000 homes, and the feedback from early adopters has been excellent. TalkTalk Plus TV is the best value [...] 		13-Nov-2012
07:56
18 YouView from TalkTalk a finalist in Pocket-lint Gadget Awards 2012
It’s a great day for TalkTalk after leading technology news and reviews website Pocket-lint shortlisted our YouView set top box for the Gadget Awards 2012. Available to customers since September, our YouView set top box, made by Huawei, already sits alongside Microsoft’s mighty Xbox 360 games console and the £999 Onkyo TX-NR818 home cinema receiver system, [...] 		07-Nov-2012
16:30
19 The best deal on the market, exclusively for NHS staff
Today TalkTalk is proud to announce a great new deal on phone and broadband packages, exclusively for people working in NHS trusts across Britain. We want to support the people who support us, so we created a package that will appeal to busy NHS staff, including fast, unlimited broadband, free evening and weekend calls to UK [...] 		01-Nov-2012
17:51
20 Digital inclusion is as important for growth as superfast broadband
Yesterday morning, I spoke at a conference to mark the launch of a new Economist Intelligence Unit report, sponsored by Huawei, entitled ‘Superfast Britain? Myths and realities about the UK’s broadband future’. The report concludes that while the shift to superfast broadband will certainly deliver jobs and growth, ‘a good dose of reality is in order’. [...] 		31-Oct-2012
09:46