The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 Are you getting your £3,000 of value?
There was an interesting story that came out this week about how the Internet is now worth over £3,000 to every British family in convenience savings. This huge figure, outlined in research by the Boston Consulting Group, is a combination of costs saved from using online tools like instant messaging to researching the web to [...] 		03-Feb-2012
10:39
2 Making sure super fast is super competitive
We recently reflected on some of the comments made by the Culture Secretary on piracy and parental controls in his speech to the Royal Television Society. Today I wanted to focus specifically on his vision for superfast broadband. As Mr Hunt recognised, the UK benefits from some of the lowest broadband prices and most innovative services [...] 		26-Sep-2011
15:18
3 8.5 million homes victim of a cyber attack
The internet is ultimately a wonderful thing that helps us communicate with friends, access a world of information and even save money. But there are some risks we need to be aware of, just like in the real world. Well over eight million homes in the UK experienced some form of cyber-attack in the first [...] 		20-Sep-2011
16:36
4 Our reflections on the Culture Secretary’s speech
Jeremy Hunt, the Culture Secretary, made an important speech this week to the Royal Television Society. He covered a lot of ground but there are two aspects which I wanted to dwell on. Firstly, we were pleased to hear Mr Hunt outline his thoughts on copyright protection. He suggested that responsibility for reducing access to sites which [...] 		16-Sep-2011
14:59
5 We all love paying less!
Last week Ofcom revealed that, on average, customers today are paying more than 50% less for their broadband than they did in 2005. This is great news for our customers and it’s due to something called Local Loop Unbundling, which means that companies like us are able to install equipment into local telephone exchanges that [...] 		17-Feb-2011
16:04
6 TalkTalk’s proud to support Safer Internet Day
Today is the 8th European Safer Internet Day and as one of the UK’s leading broadband providers, we’re really pleased to be involved. For the majority of us, the internet has become an integral part of our daily lives, regardless of our age or lifestyle. A recent EU survey found that 95% of UK children use [...] 		08-Feb-2011
10:00
7 One month on, £320m worth of Christmas gizmos remain unused
Today marks a month since Christmas Day and for most of us the memory of unwrapping our presents on Christmas morning is now rather a distant one. But for some of us our presents have stuck around – and not always in a welcome way. Our research today has found that around one in 12 people who [...] 		25-Jan-2011
09:58
8 Help us test our new network security service
Back in November we updated you on the progress of our new Network Security service which we will launch in the coming months. We’re now looking for customers to test the product which includes anti-malware alerts and parental controls. The anti-malware alerts will warn customers if they visit a page that may contain a virus. The software is implemented at a network level so there is no need to download it onto your computer. 		18-Jan-2011
09:42
9 New Fibre Optic Boost will offer speeds of up to 40Meg
If you have a family who all want to be on the internet at the same time, love watching HD content online, or are a gamer needing extra fast response times, then we have some good news for you. Soon we will be launching our Fibre Optic Boost, which is designed for people who place heavy demands on their connection. It may be downloading movies, uploading videos or photos or streaming content – any activity which needs a superfast connection will be helped by this new boost. 		14-Jan-2011
12:30
10 Handy hints to get your gadgets connected
This Christmas we’ll be spending more time ‘connected’ that ever before, with gadgets such as iPads, games consoles and smartphones becoming hot gift favourites and the prospect of online sales driving people online to pick up a bargain. So, knowing how important the internet is at this time of year, we’ve produced a series of help [...] 		23-Dec-2010
10:48
11 First for value and innovation
Value is something we talk about a lot at TalkTalk. Ever since we started, our focus has always been on delivering the best value possible for our customers – providing a service we believe gives you more for your money than any of our competitors. Value isn’t about just offering the lowest price – it’s about [...] 		27-Sep-2010
13:14
12 Judicial review of the Digital Economy Act
Today, in conjunction with BT, we’ve filed papers with the High Court asking for a judicial review of the Digital Economy Act. We’ve asked the High Court to look at whether the Act was passed into law without going through the correct parliamentary procedures. As many of you will know, the Act was rushed through Parliament in [...] 		08-Jul-2010
07:34
13 The Mighty Finns lead the way
Last week saw two interesting announcements that say a lot about the importance of internet access. First, the Mayor of London, Boris Johnson, announced he is in favour of introducing WiFi onto the London Underground in time for the Olympics in 2012, as long as the technology is viable. Second, the Finnish parliament passed a law to [...] 		06-Jul-2010
08:20
14 Solving your common customer service problems
Broadband comparison site Top10.com has run a survey on the most common gripes web users have with their ISP – you can read about the results. Speed and reliability were the two areas where people said they have most complaints, but we were interested to see that some other issues also emerged as regular problems. In fact, [...] 		14-May-2010
11:03
15 First look at our Customer Experience Centre!
Our Customer Experience Centre on Broadwick Street in central London opened for business on Monday and here’s a video giving you a glimpse of what it looks like inside. As you can see, the ground floor is an open, drop-in area where anyone can come to use the internet and check their emails. Our Bright Sparks are [...] 		23-Apr-2010
09:44
16 Response to the Government’s 50p phone tax
The 50p phone tax is an unfair, regressive and wasteful way of funding superfast broadband which would deliver less benefit than it will cost, slow superfast broadband roll-out and drive around 200,000 homes off broadband. 		24-Mar-2010
15:02
17 Dan Bull takes us back to the 80s when “home taping was killing music”
We all know that the government’s disconnection proposals to deter illegal filesharing are daft and dangerous. And many would agree that the way many people in the music industry have reacted is a little misguided. After all, haven’t we seen this type of scaremongering before? 		12-Mar-2010
18:03
18 Our help is just a YouTube video away
We’ve noticed that a significant portion of the calls and emails we receive from our customers focus on just a few common issues. Some of these are minor ‘technical’ problems which can actually be resolved quite quickly. Others are the equivalent of “frequently asked questions” people have about their internet experience. 		11-Mar-2010
17:18
19 We’re removing speed limits on our broadband
We're revolutionizing the TalkTalk broadband service which will mean our customers will be able to surf, download & stream as fast as their line will allow. 		03-Mar-2010
16:00
20 “Think B4 U Post” on Safer Internet Day
Today is Safer Internet Day – an annual opportunity to remind everyone, especially those with young children, about the importance of using the internet responsibly and safely. 		09-Feb-2010
11:25