The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
41 Moving home: pack up your boxes not your broadband
Ask anyone who has moved house and they’ll tell you it’s a stressful time, and one part of the hassle is having to cancel all your household bills and re-start them at your new property. Nowadays this isn’t just your gas, electric and TV licence – it’s your broadband too. 		08-Jun-2009
17:01
42 Your questions answered about the Tiscali deal
Last week we announced our intention to purchase Tiscali to make TalkTalk the leading home phone and broadband company. It’s been quite a week for everyone involved and we remain just as excited about welcoming Tiscali to the TalkTalk family. While it has helped reassure Tiscali customers about the immediate future of their broadband service, it has understandably led to people wanting to know more about what happens next. 		15-May-2009
17:01
43 Customers switch on to changing providers
Is the telecoms market reaching its saturation point? That's a question that the industry commentators have been asking themselves for a while, as the period of great growth in telecoms comes to an end, leaving a handful of providers owning most of the market. 		12-May-2009
10:08
44 Welcoming Tiscali is next chapter in TalkTalk story
You may have read this morning that TalkTalk is buying Tiscali UK to create Britain’s largest home broadband provider. We launched TalkTalk in February 2003 to challenge the existing order and provide better value and more choice. Today’s announcements means we have with over 4.25m broadband customers – over 25% of all UK households. If I look back six years no one could have imagined that a mobile phone retailer would build the largest residential broadband provider in the UK, but our determination to offer incredible value with the latest technology has got us to where we are today. 		08-May-2009
08:25
45 Free local phone calls, so you can talk and talk
It might come as a surprise to some people, but 70% of all the UK calls our customers make are to local numbers. So we’ve recently reviewed our pricing to reflect this and give our customers a better deal. 		01-May-2009
09:21
46 The wrongs of the Rights Agency
Following warmly on the heals of the Digital Britain report in January, which dismissed the ‘three strikes' rule, the Government has published its proposal for the ‘Digital Rights Agency’. 		27-Mar-2009
17:01
47 Getting the most from your broadband connection
We are constantly talking to our customers about how they use their TalkTalk services. Not only does this help us improve customer experience, but it also gives us insights into potentially new and exciting services. In our latest research we asked customers what factors they thought impacted the speed of their broadband connection - I think some of the results are worth sharing… 		19-Feb-2009
16:05
48 TalkTalk’s take on Digital Britain
Lord Carter has recently put out his interim report on Digital Britain. It's good to see our country’s leaders acknowledging the important role that digital technologies and particularly broadband play in developing a competitive and successful Britain. 		10-Feb-2009
13:43
49 TalkTalk blog
Having been absent for a while, I've decided that with so much going on I should reinstate my blog. I stopped it 18 months ago when we started talktalkmembers as a forum and information point for all our subscribers and people interested in TalkTalk. If you haven't visited it yet, it is a fantastic source of information and tools to get the best from your service. TalkTalk continues to grow strongly with nearly 120,000 people joining the service in the last quarter of 2008. The problems we experienced with too much demand at launch still haunt us as a management team and we have spent the past 12 months really working on improving the quality of the product and the processes that support it. We have been rewarded by seeing the ratings we get from independent tests, steadily move us up the league of suppliers. 		28-Jan-2009
14:38