The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

Home

Search results

"tag:/customer-service"

Title and summary Date/time
1 Our Q1 performance
Today, TalkTalk releases its Q1 results. We’ve made some great progress this quarter with significant improvements in our customer operations leading to a reduced number of calls to our contact centres that in turn has a positive impact on customer loyalty. To find out more, watch the video below which gives an insight to [...] 		28-Jul-2011
05:01
2 Solving your common customer service problems
Broadband comparison site Top10.com has run a survey on the most common gripes web users have with their ISP – you can read about the results. Speed and reliability were the two areas where people said they have most complaints, but we were interested to see that some other issues also emerged as regular problems. In fact, [...] 		14-May-2010
11:03
3 TalkTalk highlighted as ISP with most improved customer service
Think Broadband has published its Customer Service Awards and the good news is we’ve been singled out as the ISP with the most improved customer service. 		13-Jan-2010
10:22
4 What makes a great customer experience?
TalkTalk has been spending a lot of time recently trying to understand what constitutes a great experience for our customers and then trying to make that happen for them, either by making changes to products or processes or introducing new ones. Luckily for my team, Consumer Insights, this requires a lot of dialogue with our customers to understand their needs. 		06-May-2009
17:13