The TalkTalk Blog » Customer service

Our Q1 performance

Today, TalkTalk releases its Q1 results. We’ve made some great progress this quarter with significant improvements in our customer operations leading to a reduced number of calls to our contact centres that in turn has a positive impact on customer loyalty. To find out more, watch the video below which gives an insight to [...]

Solving your common customer service problems

Broadband comparison site Top10.com has run a survey on the most common gripes web users have with their ISP – you can read about the results. Speed and reliability were the two areas where people said they have most complaints, but we were interested to see that some other issues also emerged as regular problems. In fact, [...]

TalkTalk highlighted as ISP with most improved customer service

Think Broadband has published its Customer Service Awards and the good news is we’ve been singled out as the ISP with the most improved customer service.

What makes a great customer experience?

TalkTalk has been spending a lot of time recently trying to understand what constitutes a great experience for our customers and then trying to make that happen for them, either by making changes to products or processes or introducing new ones. Luckily for my team, Consumer Insights, this requires a lot of dialogue with our customers to understand their needs.