The TalkTalk Blog » exchange

TalkTalk Technology plans for the future

TalkTalk Technology, based in Irlam near Manchester, is the team of engineers and developers who run our Next Generation Network (NGN). Our NGN is the biggest in the UK and TalkTalk Technology employs over 500 people who manage the network and work on enhancements to give our customers the most reliable service possible. A group of us [...]

Save our broadband

Ofcom is about to reset the price of LLU - these are the products that most UK ISPs rely on to offer broadband services.

We are really worried that the telecoms regulator Ofcom is going to let BT get away with charging excessive LLU prices that could result in you paying £20 to £30 a year more than you should do for your broadband. Openreach – the part of BT that runs the access network – is already making huge profits above Ofcom’s target rate. These rises will in effect mean you will being taxed to fund even more excess profits for BT. These LLU price rises will make us probably the most expensive in Europe (and possibly the laughing stock too).

Getting the most from your broadband connection

We are constantly talking to our customers about how they use their TalkTalk services. Not only does this help us improve customer experience, but it also gives us insights into potentially new and exciting services.

In our latest research we asked customers what factors they thought impacted the speed of their broadband connection - I think some of the results are worth sharing…