The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 Protecting children online with parental controls
We welcome the continued focus from Government, and specifically the Prime Minister, on the hugely important issue of protecting children online. TalkTalk remains the only ISP to ask new customers to make an upfront decision about using parental controls. Since we began doing this in March, one in three new customers has chosen to activate them; [...] 		04-May-2012
09:17
2 Network traffic revs up as Premier League rivals clash
Manchester City were not the only winners on Monday evening as TalkTalk’s Next Generation Network dealt comfortably with a record spike in traffic. An incredible seven per cent increase was recorded as City took on United in a crucial end-of-season derby match in the Barclays Premier League. On average, our network handles 250Gb of general IP traffic [...] 		02-May-2012
16:13
3 TalkTalk is proud to be a founder of Go ON UK
I’m proud to be announcing our support for Go ON UK, a new partnership that aims to bring the benefits of the internet to every individual and every organisation in every community across the UK. TalkTalk is one of seven founder partners and, along with Age UK, the BBC, Big Lottery Fund (BIG), E.ON, Post [...] 		24-Apr-2012
15:37
4 Around the world in 151 minutes
We’re hoping that we will soon have a Guinness world record under our belt after TalkTalk employee Christian Chambers managed to call every country in the world in just two hours and 31 minutes. Christian, who works at our customer contact centre in Preston, was challenged to have a conversation with a person in every country, [...] 		11-Apr-2012
11:47
5 How the web could save the world
The internet could be key to beating climate change in the coming decades, according to a report by a United Nations organisation. The Broadband Bridge, by the UN’s International Telecommunications Union, calls for governments around the world to join together policies around protecting the environment and developing broadband that is affordable for all. It says that Information [...] 		10-Apr-2012
12:36
6 Promoting online safety by keeping kids safe on the streets
Child safety has long been an important issue for TalkTalk. We’ve been working hard to help keep children safe online through our unique HomeSafe security service, but having recently learnt of the funding difficulties faced by school crossing patrols, we’re no longer looking only at child safety on the ‘information superhighway’ but also on real-life [...] 		02-Apr-2012
16:15
7 Fabulous prizes going for a song
Are you looking for a way to keep your children interested in making music until the X Factor returns this summer? TalkTalk is proud to support a brilliant singing and songwriting competition, The Song Academy Young Singer Songwriter Competition. Organisers are looking for children and young people aged six to 18 years who can write [...] 		23-Feb-2012
11:57
8 Have You Voted For Your Digital Hero Yet?
With only 6 days to go before voting ends, the TalkTalk Digital Heroes Awards finalists are on the campaign trail searching for those extra votes that could help them scoop a £5,000 regional grant, or even the £10,000 national grand prize. This year’s 37 finalists are more diverse than ever before, each using digital technologies in amazing ways to make a difference in their communities. So, if you’ve not cast your vote yet, head on over to the Digital Heroes Awards voting page to select your winners - remember you can vote in every region! 		08-Nov-2011
12:01
9 Who will protect our children in the internet age?
Safety is something that we take very seriously at TalkTalk. Last week we attended an event at Conservative Party Conference entitled “Who will protect our children in the internet age?” which looked at the different roles that government, industry, parents and the third sector have to play in keeping children safe online. The panel included Children’s [...] 		10-Oct-2011
21:36
10 UK’s best value landline calls to over 100 international destinations
Today we launched our brand new 500 Global Minute Boost which means that TalkTalk customers can now benefit from the UK’s best value landline calls to over 100 international destinations (compared to BT, Virgin, Sky and Plusnet). For just £5 a month, the Global Minutes Boost provides customers with 500 minutes of calls from their landline [...] 		03-Oct-2011
09:48
11 8.5 million homes victim of a cyber attack
The internet is ultimately a wonderful thing that helps us communicate with friends, access a world of information and even save money. But there are some risks we need to be aware of, just like in the real world. Well over eight million homes in the UK experienced some form of cyber-attack in the first [...] 		20-Sep-2011
16:36
12 Stats from our network
Our network is one of the things that TalkTalk is proudest of. We’ve designed, built and now run the UK’s largest unbundled Next Generation Network with over 86% of our customers are on our network. As well as enabling us to provide great value for money phone and broadband services, it also allows us to carry our customers’ voice and data traffic more efficiently. We’re often asked about usage patterns so here are some recent statistics we thought we’d share. 		10-Aug-2011
13:33
13 The winner of Digital Heroes Award 2010 – Ben Richardson
Ben Richardson was the overall winner of the TalkTalk Digital Heroes Awards 2010. Ben works for The Connection at St Martins, a charity which helps homeless people in London, where he runs a digital media group. Here Ben tells us what’s he’s been up to since winning last year’s Digital Heroes Awards. 		09-Aug-2011
09:13
14 Our Q1 performance
Today, TalkTalk releases its Q1 results. We’ve made some great progress this quarter with significant improvements in our customer operations leading to a reduced number of calls to our contact centres that in turn has a positive impact on customer loyalty. To find out more, watch the video below which gives an insight to [...] 		28-Jul-2011
05:01
15 Response to Mirror Flawedband article
We were interested to see this article in the Mirror quoting research from Simplifydigital.com which claims that those who live in poorer and rural areas are paying more for broadband. Simplyfydigital say that this is due to companies being unwilling to invest in exchanges unless they know they will make a good return on investment, which they say means rural areas often miss out. 		07-Jul-2011
08:25
16 TalkTalk launches two new mobile packages
Our customers are increasingly looking to get great value across broadband, mobile and their landline phone. Getting the right bundle is a sure way of saving money, so today we've launched our best ever mobile packages. Our new SIM-only mobile packages, combined with our 100 or 500 Mobile Minutes boosts, are great news for people that want to make and receive calls between mobiles and landlines. Put it together with TalkTalk Essentials broadband and it's a terrific 'triple play' bundle. 		06-Jul-2011
15:00
17 HomeSafe – a mum’s view
I am genuinely excited by TalkTalk’s new product: HomeSafe. If it wasn’t for Blog Camp, it would have passed me by as I am not one to read the leaflets that are in with my bills, and even now that I have read them, I don’t think they do HomeSafe justice. Incidentally, Blog Camp took place on Thursday 12th May, the week that HomeSafe was launched. 		15-Jun-2011
15:00
18 TalkTalk welcomes the Bailey Review
Today, the Prime Minister published a new report on the commercialisation of children, called ‘Letting Children Be Children’. Prepared by Reg Bailey, the chief executive of Mother’s Union, the report makes recommendations on many areas including pop videos and adult clothing aimed at young girls, but, as an internet service provider, we were particularly interested in its finding that many parents have concerns about the types of content their children can access online. 		06-Jun-2011
11:12
19 Competitors behind the times when it comes to offering better value
We were interested to hear that BT was calling on its competitors to match its prices for landline calls to mobiles because at TalkTalk we more than match them - in fact, we’ve been offering much cheaper rates for some time and are still better value than BT even after this latest price change. 		25-May-2011
13:41
20 Making sure we’re always better value
Since TalkTalk started, we’ve consistently challenged ourselves to be the UK’s best value phone and broadband providers. Today, we’re proving our commitment to always deliver better value by reducing the prices of Essentials and Plus, whilst enriching our services. The cost of TalkTalk Essentials has been reduced from £6.99 to £6.50, while TalkTalk Plus has dropped [...] 		19-May-2011
08:33