The TalkTalk Blog

Welcome to the TalkTalk blog. Here you'll find regular entries from our Chairman Charles Dunstone, our CEO Dido Harding and members of the TalkTalk team.

From the launch of free broadband in 2006 to the release of our innovative new myTalkTalk package, we're always thinking of ways to change the phone and broadband market for the better. Through the blog you'll be the first to hear any news.

If you have any general comments or questions about TalkTalk, or would like to get the latest service updates, then feel free to visit TalkTalk Members

We'll also be letting you know about the issues shaping the industry and any new technology that gets us excited. Hope you enjoy it - we look forward to reading your comments.

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Title and summary Date/time
1 Have You Voted For Your Digital Hero Yet?
With only 6 days to go before voting ends, the TalkTalk Digital Heroes Awards finalists are on the campaign trail searching for those extra votes that could help them scoop a £5,000 regional grant, or even the £10,000 national grand prize. This year’s 37 finalists are more diverse than ever before, each using digital technologies in amazing ways to make a difference in their communities. So, if you’ve not cast your vote yet, head on over to the Digital Heroes Awards voting page to select your winners - remember you can vote in every region! 		08-Nov-2011
12:01
2 Who will protect our children in the internet age?
Safety is something that we take very seriously at TalkTalk. Last week we attended an event at Conservative Party Conference entitled “Who will protect our children in the internet age?” which looked at the different roles that government, industry, parents and the third sector have to play in keeping children safe online. The panel included Children’s [...] 		10-Oct-2011
21:36
3 UK’s best value landline calls to over 100 international destinations
Today we launched our brand new 500 Global Minute Boost which means that TalkTalk customers can now benefit from the UK’s best value landline calls to over 100 international destinations (compared to BT, Virgin, Sky and Plusnet). For just £5 a month, the Global Minutes Boost provides customers with 500 minutes of calls from their landline [...] 		03-Oct-2011
09:48
4 8.5 million homes victim of a cyber attack
The internet is ultimately a wonderful thing that helps us communicate with friends, access a world of information and even save money. But there are some risks we need to be aware of, just like in the real world. Well over eight million homes in the UK experienced some form of cyber-attack in the first [...] 		20-Sep-2011
16:36
5 Stats from our network
Our network is one of the things that TalkTalk is proudest of. We’ve designed, built and now run the UK’s largest unbundled Next Generation Network with over 86% of our customers are on our network. As well as enabling us to provide great value for money phone and broadband services, it also allows us to carry our customers’ voice and data traffic more efficiently. We’re often asked about usage patterns so here are some recent statistics we thought we’d share. 		10-Aug-2011
13:33
6 The winner of Digital Heroes Award 2010 – Ben Richardson
Ben Richardson was the overall winner of the TalkTalk Digital Heroes Awards 2010. Ben works for The Connection at St Martins, a charity which helps homeless people in London, where he runs a digital media group. Here Ben tells us what’s he’s been up to since winning last year’s Digital Heroes Awards. 		09-Aug-2011
09:13
7 Our Q1 performance
Today, TalkTalk releases its Q1 results. We’ve made some great progress this quarter with significant improvements in our customer operations leading to a reduced number of calls to our contact centres that in turn has a positive impact on customer loyalty. To find out more, watch the video below which gives an insight to [...] 		28-Jul-2011
05:01
8 Response to Mirror Flawedband article
We were interested to see this article in the Mirror quoting research from Simplifydigital.com which claims that those who live in poorer and rural areas are paying more for broadband. Simplyfydigital say that this is due to companies being unwilling to invest in exchanges unless they know they will make a good return on investment, which they say means rural areas often miss out. 		07-Jul-2011
08:25
9 TalkTalk launches two new mobile packages
Our customers are increasingly looking to get great value across broadband, mobile and their landline phone. Getting the right bundle is a sure way of saving money, so today we've launched our best ever mobile packages. Our new SIM-only mobile packages, combined with our 100 or 500 Mobile Minutes boosts, are great news for people that want to make and receive calls between mobiles and landlines. Put it together with TalkTalk Essentials broadband and it's a terrific 'triple play' bundle. 		06-Jul-2011
15:00
10 HomeSafe – a mum’s view
I am genuinely excited by TalkTalk’s new product: HomeSafe. If it wasn’t for Blog Camp, it would have passed me by as I am not one to read the leaflets that are in with my bills, and even now that I have read them, I don’t think they do HomeSafe justice. Incidentally, Blog Camp took place on Thursday 12th May, the week that HomeSafe was launched. 		15-Jun-2011
15:00
11 TalkTalk welcomes the Bailey Review
Today, the Prime Minister published a new report on the commercialisation of children, called ‘Letting Children Be Children’. Prepared by Reg Bailey, the chief executive of Mother’s Union, the report makes recommendations on many areas including pop videos and adult clothing aimed at young girls, but, as an internet service provider, we were particularly interested in its finding that many parents have concerns about the types of content their children can access online. 		06-Jun-2011
11:12
12 Competitors behind the times when it comes to offering better value
We were interested to hear that BT was calling on its competitors to match its prices for landline calls to mobiles because at TalkTalk we more than match them - in fact, we’ve been offering much cheaper rates for some time and are still better value than BT even after this latest price change. 		25-May-2011
13:41
13 Making sure we’re always better value
Since TalkTalk started, we’ve consistently challenged ourselves to be the UK’s best value phone and broadband providers. Today, we’re proving our commitment to always deliver better value by reducing the prices of Essentials and Plus, whilst enriching our services. The cost of TalkTalk Essentials has been reduced from £6.99 to £6.50, while TalkTalk Plus has dropped [...] 		19-May-2011
08:33
14 Parents: waiting by the telephone?
We’re always looking for new ways to help our customers save money on their bills; something we know is even more important right now. This is why I’m especially pleased that with our new 500 Mobile Minutes Boost TalkTalk now offers the UK’s best value home phone to mobile calls (compared to BT, BT [...] 		17-May-2011
10:18
15 Welcome to HomeSafe, the UK’s first network level safety service
We’ve always believed we have a responsibility to help improve online safety for our millions of customers. That’s why I’m proud that today TalkTalk has launched HomeSafe, the UK’s first network level broadband security service. I often hear from our customers that they couldn’t imagine living without the internet but they also tell me they worry [...] 		09-May-2011
09:10
16 The death of the text message?
We were interested to read the Daily Mail’s article this week predicting the death of the text message within a generation. It chimes with similar predictions we made way back in 2009 about the eventual demise of email. Indeed the Daily Mail quoted from our report to suggest that both the text and the email may eventual slide into the technological dustbin of history. 		27-Apr-2011
16:42
17 Royal Liverpool Philharmonic’s Family Concerts
I’m really excited about our final two family concerts of the year here at the Royal Liverpool Philharmonic: Pirates and Big Bear’s Band . I think what’s unique about these events is seeing adults and children enjoying LIVE music together, many for the first time. The atmosphere is great as over 1000 children and their [...] 		04-Apr-2011
10:25
18 Introducing Power Talking – the start of a new fitness craze?
Do you find yourself pacing around when you’re on the phone at home? Personally I freely confess to wandering around from room to room and sometimes I’ll even make myself a cup of tea (it helps to have a cordless phone of course). But it got us thinking about what you could do with the [...] 		18-Mar-2011
10:17
19 Launching great new 200 Mobile Minutes Boost
Ofcom’s reduction of mobile termination rates is excellent news for customers as it allows phone and broadband companies who are committed to great value to offer even better deals. TalkTalk is leading the way by launching a unique 200 mobile minute boost, the most competitive way for customers to make calls to UK mobiles in [...] 		15-Mar-2011
13:55
20 It’s official – TreeHouse is Ambitious About Autism
In February, we were thrilled to support our partner charity, TreeHouse, as they became known as ‘Ambitious About Autism’. Ambitious about Autism is a national charity dedicated to improving opportunities for people with autism. Originally established in 1997 as the TreeHouse Trust, the charity was founded by a group of parents whose children had been diagnosed [...] 		09-Mar-2011
09:28