http://www.talktalkblog.co.uk Wed, 23 May 2012 15:29:08 +0000 http://backend.userland.com/rss092 en TalkTalk has been spending a lot of time recently trying to understand what constitutes a great experience for our customers and then trying to make that happen for them, either by making changes to products or processes or introducing new ones. Luckily for my team, Consumer Insights, this requires a lot of dialogue with our customers to understand their needs.

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