Search results
"tag:customerinsights"
| Title and summary | Date/time | |
|---|---|---|
|
1
|
The best of the web at your fingertips
While spending hours trawling the internet for information, entertainment and ideas is some people’s idea of a brilliant way to spend their time, that’s not the case for millions of others out there. |
01-Mar-2010 16:00:00 |
|
2
|
Brits can't switch off from the internet
Last week we conducted some research to find out more about our internet habits over the Christmas and New Year period. We discovered that over one-third of you (34%) spent time working and accessing work-related emails remotely. On average, you spent a ... |
14-Jan-2010 09:51:00 |
|
3
|
Sixty seconds with: Chris Marling from Broadband Genie
Mark Schmid from the TalkTalk Blog goes 60 seconds with Chris Marling, editor at Broadband Genie, the UK's longest running dedicated broadband comparison website. Chris oversees news and editorial at the consumer-focused site, and also looks after the ... |
02-Nov-2009 11:01:00 |
|
4
|
Which broadband tribe are you?
This morning we’ve launched the first ever Digital Anthropology Report – a comprehensive insight into how British people use the internet. |
12-Oct-2009 09:19:00 |
|
5
|
The rise of the Digital Good Samaritans
I attended a conference last week on customer experience in telecoms put on by the Telecom Executive Network. I participated in a panel discussion with peers from Yahoo, Best Buy and Orange on how companies are using social media tools like Facebook and ... |
02-Oct-2009 18:04:00 |
|
6
|
Put-Pocketing hits the UK
TalkTalk has been busy on the UK’s streets lately, and today we can reveal what we have been up to . . . Put-Pocketing! Yes, it sounds a bit strange, but it is the complete opposite of pick pocketing. We’ve been using a team of 20 ex-pickpockets around ... |
19-Aug-2009 08:32:00 |
|
7
|
What's stopping consumers taking up broadband bundles?
Online comparison engine BroadbandChoices.co.... |
09-Jul-2009 16:07:00 |
|
8
|
Landline developments
We might be better known nowadays for our broadband offer, but TalkTalk started in 2003 as a home phone company offering significant savings for customers over BT. While our business and our offer has evolved since then, offering phone services to ... |
30-Jun-2009 15:11:00 |
|
9
|
What makes a great customer experience?
TalkTalk has been spending a lot of time recently trying to understand what constitutes a great experience for our customers and then trying to make that happen for them, either by making changes to products or processes or introducing new ones. Luckily ... |
06-May-2009 18:13:00 |
|
10
|
Inside Consumer Insights
At a time when consumers are keeping such a close eye on their outgoings, it has never been more important to understand what they think about TalkTalk products and services. |
16-Apr-2009 13:10:00 |